Article 1 (Purpose)

These Terms and Conditions set forth the rights, obligations, and responsibilities of users in connection with the use of the internet-based services and in-home postpartum care services (the “Services”) provided by Moms Manager.

Article 2 (Definitions)

1. “Moms Manager” refers to the business entity that operates and provides information related to in-home postpartum care services, including the dispatch of postpartum caregivers.
2. “User” means a member who receives services provided by Moms Manager in accordance with these Terms and Conditions.
3. “Member” refers to an individual who has provided personal information to Moms Manager for consultation purposes and is eligible to continuously receive information and services offered by Moms Manager.

Article 3 (Scope and Content of Services)

1. Postpartum caregivers primarily support maternal recovery and newborn care in accordance with the Moms Manager service program and may provide limited assistance with light household tasks.
   Services for family members other than the spouse are subject to additional charges.
2. The scope of postpartum caregiver services includes:
   • Maternal meal support: Nutritious meals primarily for the mother
   • Physical recovery and emotional support
   • Newborn care: Breastfeeding support, newborn bathing
   • Newborn hygiene and basic health monitoring
   • Household assistance: Cleaning (mother’s room, baby’s room, kitchen)
   • Laundry: Newborn clothing and family clothing must be washed separately

   
   Household tasks not directly related to postpartum care are not included. Detailed service information is available on the Moms Manager website.

3. Through its website, Moms Manager provides the following online services:
   1. Information and online applications for in-home postpartum care services
   2. Online customer consultations
   3. Reservation and scheduling guidance

Article 4 (Reservations)

1. Service reservations may be made via the website consultation form or by phone.
   Reservation process:
   Service application → Reservation guidance → User submits reservation deposit via e-transfer → Moms Manager confirms receipt → Contract is emailed to the user → Reservation is finalized upon the user signing and returning the contract.
2. Reservation deposits must be paid via e-transfer or cash.
3. Upon confirmation of the reservation deposit, Moms Manager will notify the user via email, phone call, or text message.

Article 5 (Formation of Service Contract)

1. Moms Manager may refuse to approve a service contract if:
   1. False or incomplete information is provided
   2. An application is submitted using another person’s identity without authorization
   3. The reservation deposit has not been paid
   4. False information is found in consultations or submitted documents
   5. The user fails to fulfill their duty to provide necessary information
2. The service contract is deemed formed when the user receives confirmation of the reservation deposit as described in Article 4(3).

Article 6 (Changes to Reservations)

If there are changes to the expected delivery date, surgery date, address, or service period, the user or their family must notify Moms Manager at least 10 days in advance.
Failure to do so may result in service disruption, for which responsibility rests with the user.

Article 7 (Service Fees and Payment)

1. Service fees are based on Moms Manager’s pricing and the mutually agreed quotation at the time of reservation.
2. The reservation deposit must be paid via e-transfer to the Moms Manager account prior to service commencement. Grocery expenses are not included in service fees.
3. The remaining balance must be paid on the first day of service via e-transfer or cash.

Article 8 (Service Period and Extensions)

1. The minimum service period is two (2) weeks, with services provided on a weekly basis.
2. Extensions are calculated cumulatively with the original contract period. Additional pricing applies for extensions after four (4) weeks.
3. If the service type is changed (live-in ↔ non-residential), the amount due up to the change date must be settled, and a new fee will apply for the revised service type and duration.
4. Service type changes or extensions may require caregiver replacement or may not be feasible depending on availability.

Article 9 (Rights and Obligations of Users)

1. Users may request consultations via phone or email as needed.
2. Users may request caregiver replacement or early termination under the following circumstances (replacement requires approximately five (5) days):
   1. Failure to follow the agreed service program without prior consultation
   2. Poor hygiene or cleanliness
   3. Coercion into medical procedures
   4. Incompatibility with the caregiver
3. Postpartum caregivers do not perform medical procedures. Users must notify Moms Manager in advance of any special medical conditions.
4. Users are responsible for safeguarding valuables. Moms Manager and caregivers are not liable for loss or damage.
5. Users must inform Moms Manager and the caregiver of the mother’s and newborn’s health conditions, precautions, or dietary restrictions.
6. Final decisions regarding newborn medical visits rest with the user. Caregivers may accompany and assist if requested.
7. Users must not post obscene, violent, or socially inappropriate content on the Moms Manager website.

Article 10 (Rights and Obligations of Moms Manager)

1. Moms Manager may replace caregivers or terminate services if:
   • The caregiver is subjected to verbal abuse, threats, or unsafe conditions
   • The user refuses to cooperate with postpartum care
   • The caregiver experiences illness or unavoidable personal emergencies
   • Excessive household duties beyond service scope are demanded
   • Continued incompatibility exists after one caregiver replacement
2. Moms Manager strives to provide continuous and stable services.
3. Moms Manager maintains security systems to protect users’ personal information.
4. Moms Manager does not send unsolicited promotional emails.

Article 11 (Cancellation & Refund Before Service Commencement)

1. Users may cancel reservations due to unavoidable personal circumstances.
2. Cancellation is effective upon confirmation by Moms Manager.
3. Refund policy for cancellations due to user responsibility:
   • 100% refund of deposit:
     • Miscarriage (with supporting documents)
     • Long-term hospitalization of mother or newborn
     • Cancellation made more than 30 days before expected delivery date
   • No refund within 30 days of expected delivery date
   • 100% refund if cancelled more than 3 months prior to expected delivery date
4. Moms Manager may cancel a contract prior to service commencement upon mutual agreement.
5. If the contract is terminated during service without caregiver fault, 50% of the unused service amount will be deducted before refund.

Article 12 (Early Termination After Service Commencement)

1. If terminated without caregiver fault, 50% of the remaining unused amount will be deducted before refund.
2. As services operate on a reservation basis, early termination may cause scheduling losses. Refunds are calculated after deducting service fees and penalties.
3. Example:
   • 2-week non-residential service: $2,400
   • Daily rate: $240
   • 2 days used = $480
   • Remaining $1,920 – 50% penalty ($960)
   • Refund: $960

Article 13 (Massage Services & Refunds)

1. Massage receipts cannot be reissued. Insurance benefits vary by individual coverage and limits.
2. Schedule changes must be requested at least one day in advance. Same-day cancellations are counted as one full session.
3. Contract cancellations require three (3) days’ notice. Same-day cancellations result in a refund after deducting 30% of the deposit.

Article 14 (Caregiver Working Hours and Duties)

1. Non-residential service:
   • Hours: 9:30 AM – 3:30 PM
   • Days: Monday to Friday
2. Live-in service:
   • Hours: 9:00 AM – 8:00 PM
   • Days: Monday to Friday (Saturday additional)
   • Includes accommodation and meals
   • Two (2) hours of daily rest and personal time
3. Public holidays are non-working days unless otherwise agreed.
4. For live-in service, household duties end at 8:00 PM, followed by night newborn care and rest.
5. Live-in caregivers finish at 9:00 AM on Saturdays and resume at 9:00 AM the following Monday.

Article 15 (Membership Registration)

1. Membership registration is completed by submitting the consultation application form.
2. Registration may be denied if:
   1. False information is provided
   2. Registration interferes with Moms Manager’s operations
3. Customers who reserve services via phone or代理 are automatically registered as members.

Article 16 (Personal Information Protection)

1. Moms Manager collects only the minimum necessary personal information:
   • Name
   • Address
   • Phone number
   • Delivery-related information
   • Email address
2. Personal information will not be shared with third parties without user consent.

Article 17 (Compensation for Loss)

Moms Manager is not responsible for loss or damage to valuables during the service period.

Article 18 (Disclaimer)

1. Moms Manager is not liable for private agreements or transactions between users and caregivers outside the official contract.
2. Moms Manager and caregivers are not liable for illnesses affecting the mother or newborn unless caused directly by caregiver negligence.

Article 19 (Copyright and Use Restrictions)

1. All intellectual property rights related to Moms Manager content belong to Moms Manager.
2. Users may not reproduce, distribute, or commercially use such content without prior written consent.

Article 20 (Dispute Resolution)

1. Moms Manager will make reasonable efforts to address user complaints.
2. Moms Manager may mediate disputes between users and caregivers.
3. Moms Manager acts solely as an intermediary and is not liable for civil or criminal disputes between users and caregivers.
4. In cases of theft or loss without clear fault, the matter may be referred to law enforcement, and relevant information will be provided as required.

Article 21 (Massage Insurance Claims)

Moms Manager and massage therapists are not responsible for issues arising from customer negligence in massage insurance claims.